The initial install will take longer than future updates. Once installed, only new and edited content will be downloaded when updating.

Please note: apps vary in size and might require a longer time to upload.

Typical download speeds:
4G & 4G LTE: 7.3 Mbps to 20 Mbps
Home Network Wifi: 20 Mbps to 100 Mbps
Coffee Shop Wifi: 0.13 mbps to 0.20 mbps
Business Wifi: 54Mbps to 1Gbps

OPTION 1
Close Command.app.
- Apple iOS, double click your home button, and swipe UP.
- Android, touch the panel button on your device and swipe the Command.App screen away.
- Windows, touch or click the X in the top right window of your device.

Then relaunch and try again.

OPTION 2
Make sure you have a good internet connection. Apps install best when you have a solid wifi connection.

OPTION 3
Confirm your device doesn't go into "sleep" mode. When installing, the process will stop in sleep mode. Just touch the screen to wake it up while downloading.

OPTION 4
Try completely deleting Command.app from your device, and re-install it. Try again.

OPTION 5
Contact Us. You can email at scaniasupport@command-app.com or click here to launch your email application.

When needing to update your application after an update, confirm you have data connectivity or wifi. (VIEW THE VIDEO BELOW)

Step 1
Touch the Scania logo in the top right corner of your device, this will open the hamburger menu.

Step 2
If there is an app update, you will see a button toward the bottom of the screen that says, "Install App Update". Touch it.

Step 3
If you have an internet connection, the app will process the update and relaunch back into your updated app.

Note:

If you are ever presented with a white screen or cannot view buttons on your app. Hard close the app completely and relaunch. Then perform the app update again.